General Questions

No, you should not add other ingredients other than salt and water as it will not improve performance; and may generate harmful substances or affect the sterilization ability.

You may notice a slight “swimming pool smell” from Egret, as chlorine water is generated after electrolyzing the salt and water.

EO water will last for 4 days before losing the sterilization ability. You should pour out the expired water and add new salt and water to generate active EO water again.

No, EO water is a non-toxic solution so it is perfectly safe to use Egret without wearing gloves.

Yes, Egret can remove dirt and pesticides, but please rinse under running water before consuming.

Yes, Egret sprays non-toxic solution so it can be used for cleaning baby and pet products.

Solution: A – Check the electrode setting screw. If loosen, remove bottle and tighten the bolt with screwdriver. B – Check battery level, please recharge if needed.

Solution: A – Please make sure adequate amount of salt is added to the solution, especially if distilled water is used. B – Check if electrode is stained, clean electrode with plastic/nylon brush (do not use metal brush as this may damage it!)

Solution: A – Check battery level, recharge if needed. B – Reboot after recharging.

5g of salt should be added to 800ml of water (full capacity of Egret)

Egret can decompose TVOC and PM2.5 and other harmless molecules inside the car.

Yes, Egret can decompose the smell in newly furniture.

The electrode is designed for regular use 3 times per day for 3 years. Therefore, we suggest to replace after 3 years

Egret can be used for 6-8 hours continuously after fully charged.

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